Sheraton Heathrow Hotel

Ok first, not related to the hotel specifically but the Hoppa shuttle was sooo easy. Book right on your phone, our driver was so helpful getting us where we needed to be. We only stayed one night at this hotel for an early morning flight and we loved it, would’ve stayed again when we came back but wanted to be closer to the city. The staff here was so helpful, they got us into our room early which let us drop our things and take a needed nap. Before that though, we had breakfast at the restaurant and it was delish! Wanted to give a special shoutout to Mansi and her team because damn they were so helpful. They were all so nice and kind to us, and it had been a long stretch for our family of 5 coming off an international flight. Mansi showed us where everything was and even helped us get juice/bring it to the table when our hands were full. We so appreciated the kindness she and the rest of the staff showed us. For any late nights/early mornings out of Heathrow, we will definitely be back!

Efficient airport hotel. Takes a while to get there from Terminal 4. Friendly staff. Good luggage storage facilities. Decent room and comfortable bed. Appreciate the hotel acknowledging Elite members which js always a plus. Wish they offered a free shuttle but maybe that’s a US only thing.

I have stayed in many hotels around the world, but my experience with my family at the Sheraton Heathrow Hotel truly stands out – especially because of the incredible hospitality in the lounge and the exceptional service from Uma. From the moment I walked into the lounge with my wife, we felt genuinely welcomed and cared for. The space itself is comfortable, relaxing, and very well managed, but what truly makes it special is Uma. She is remarkably kind, attentive, and professional. She doesn’t just “do her job” – she understands what real hospitality means. Uma consistently went above and beyond to make sure I was comfortable and happy. She remembered my preferences, checked in on me without being intrusive, and always greeted me with a warm smile. You can immediately feel that she cares about every guest, and she has a natural way of making people feel at home. I was honestly amazed – I have never seen this level of personal attention and genuine kindness in other hotel lounges, even in very high-end properties. Because of her, the lounge was not just a place to grab a snack – it became a place where myself and wife could truly relax after a long day. The service was flawless, the atmosphere was calm and pleasant, and every interaction with Uma made my stay even better. The hotel as a whole also deserves a lot of praise: • Smooth and efficient check-in and check-out • Clean, comfortable rooms • Friendly and helpful staff throughout the property But I have to say it clearly: Uma in the lounge is a true asset to this hotel. She represents the very best of what hospitality should be. Because of her and the overall experience, I would absolutely choose to stay at the Sheraton Heathrow again and highly recommend it to anyone traveling through Heathrow.

I don’t usually write long reviews, but the Sheraton Heathrow truly deserves it. I originally checked out of the hotel to visit another city for a few days, and when it was time to come back to London, I didn’t even consider staying anywhere else – I went straight back to the Sheraton Heathrow London Hotel because of how much I loved the experience and hospitality the first time. From the moment you walk in, the front desk team set the tone. They are professional, warm, and genuinely caring. Check-in and check-out were seamless, and every interaction in between felt personal. They go out of their way to help with every request, big or small, and you really feel like a valued guest, not just a room number. A very special mention goes to Kimod and Arshad and their wonderful restaurant staff. They are absolute stars. Their service is attentive without being intrusive, always delivered with a smile and a kind word. They quickly remembered our preferences, checked in on us regularly, and made every meal feel relaxed and enjoyable. The whole team in the restaurant work together so smoothly and create an atmosphere that is both welcoming and professional. The experience was so positive that my immediate family—who were staying elsewhere—came to visit us and ended up deciding to check in and stay at the Sheraton Heathrow as well. That, in itself, says a lot. We all agreed that the comfort, cleanliness, and especially the hospitality here are on another level. I can honestly say that when I am in this area, I would not stay anywhere but the Sheraton Heathrow Hotel. The combination of excellent service, friendly staff, and a genuinely welcoming atmosphere is hard to find. Highly, highly recommended.

This hotel is a great choice for an early flight, we needed to be up at 4am for our flight so chose to travel up the evening before then stay in this hotel for one night, It was extremely useful and easier than the usual airport car parking to be able to book one night stay here then leave the car here for a further 5 nights ! All included in the total price The quality of the hotel is excellent ! Clean room with comfortable bed and really nice bar and restaurant on site ! I booked a double room via their website then called them the next day and asked them to add a camp bed for a family stay which was only £20 extra on arrival

Stayed here before flight the next day. The hotel lobby, front area, bar and restaurant is not that big compared to others we have stayed in. The room is very nice indeed. However one downside is that there us no water pressure. In the morning it took us awhile before we could get any water from the shower at all!! Dinner and breakfast was good, although dinner was quite expensive.

Jay Tagoe and Sajana were absolutely amazing this evening. Had to write a view as soon as possible just to show my gratitude for absolutely amazing customer service. They were really helpful and kind about parking and helpful with the facilities. It’s really lovely when you meet staff who are willing to go the extra mile to help you, you don’t see that much around. So thank you guys for extended yourselves to help me have a pleasant experience whilst I was visiting. I do hope to see you all soon again. Such amazing staff!

What a great place to stay. Clean, relaxed with staff that are incredibly helpful and polite. Would highly recommend staying here if you have an early flight from any of the Heathrow Airports. The bus is simple and easy to use.